Terms of service

Last updated: 11 September 2026

OVERVIEW
Welcome to Cinnovera! The terms "we", "us" and "our" refer to Cinnovera. Cinnovera operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the "Services"). Cinnovera is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with all related policies (the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree to these Terms of Service or this Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you give us your consent to allow any minor dependants to use the Services on devices you own, purchase or manage. To use the Services, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all the information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, the colours or appearance of products may differ from how they appear on your screen due to your device settings. We do not guarantee that the appearance or quality of the products will meet your expectations. All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Cinnovera reserves the right to accept or decline your order for any reason. Your order is not accepted until Cinnovera confirms its acceptance. We must receive and process your payment before your order is accepted. Your purchases may be returned or exchanged only in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be shown in your confirmation email. Unless otherwise stated, the prices displayed do not include shipping and handling charges or customs duties. You agree to provide current, complete and accurate payment information for all purchases made.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping and delivery delays. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events beyond our control. The risk of loss or damage passes to you once the products have been delivered to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, text, images, graphics, videos and audio, are the property of Cinnovera or its licensors and are protected by UK and international intellectual property laws. These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify or transmit any material from the Services without our prior written consent.

SECTION 7 - OPTIONAL TOOLS
You may be given access to third-party tools within the Services, which we neither monitor nor have any control over. We provide access to such tools "as is", without any warranty of any kind. Any use of these tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain hyperlinks to websites operated by third parties. We are not responsible for the content of these websites. If you decide to leave the Services to access these websites, you do so at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Cinnovera is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Cinnovera. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Cinnovera. You hereby expressly release Shopify and its affiliates from any claims arising from your purchases and transactions with Cinnovera.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read this policy. Information you submit to the Services will be transmitted to and shared with Shopify in order to provide the Services to you.

SECTION 11 - FEEDBACK
If you send us ideas, suggestions, feedback or reviews, you grant us a perpetual, royalty-free licence to use, reproduce, modify and distribute this content in any medium. You represent that you hold all the necessary rights to this content and that it complies with these Terms.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Information on the Services may occasionally contain typographical errors or inaccuracies relating to product descriptions, prices or delivery times. We reserve the right to correct any errors and to change or cancel orders if any information is inaccurate, at any time and without notice.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use them for any unlawful purpose, to infringe intellectual property rights, to harass or harm others, to transmit false or misleading information, or to transmit viruses or malicious code. We reserve the right to suspend or terminate your account at any time if you breach these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion, at any time and without notice. You will remain liable for all amounts due up to and including the date of termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on the Services is made available for general information purposes only. We do not guarantee its accuracy or completeness. EXCEPT AS EXPRESSLY STATED BY CINNOVERA, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTY OF ANY KIND. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

SECTION 16 - LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CINNOVERA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF PROFITS, LOSS OF DATA OR ANY OTHER SIMILAR DAMAGES, ARISING FROM YOUR USE OF THE SERVICES OR OF ANY PRODUCT OBTAINED THROUGH THEM.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law, and nothing in these Terms affects your statutory rights as a consumer.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Cinnovera, Shopify and our affiliates from any losses, damages or claims, including reasonable legal fees, arising from your breach of these Terms, your violation of any law or of the rights of a third party, or your use of the Services.

SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be removed without affecting the validity of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise any right provided for in these Terms of Service shall not constitute a waiver of that right. These Terms constitute the entire agreement between you and us regarding your use of the Services.

SECTION 20 - ASSIGNMENT
You may not transfer or assign this Agreement without our prior written consent. We may transfer or assign these Terms without notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any dispute relating to the use of the Services shall be subject to the jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

SECTION 22 - HEADINGS
The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO THE TERMS OF SERVICE
We reserve the right to update or change these Terms of Service at any time by posting the changes on our website. Your continued use of the Services after any change is posted constitutes acceptance of that change.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@cinnovera.com

SECTION 25 - COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint, please contact us first at contact@cinnovera.com and we will do our best to resolve it amicably. If a dispute between you and Cinnovera remains unresolved, you can obtain free, impartial consumer advice from Citizens Advice: www.citizensadvice.org.uk

Trade name: Cinnovera
Contact email: contact@cinnovera.com